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Help center
Get help with your account, app, and collars.
Deliveries
Shipping and delivery assistance
Get answers to common delivery questions. Track orders, report missing or damaged items, and get help with delivery issues.
Collar
Getting collar updates
Follow these simple instructions to ensure that your collars have the latest firmware installed.
Replacing brackets
Step-by-step instructions for removing and installing replacement brackets on your Nofence collar.
App
Troubleshooting collars
Learn how to troubleshoot your collar, check for faults, and understand replacement alerts in the Nofence app.
Sheep and goat collar
Cleaning and maintaining sheep and goat collars
Keep your sheep and goat collars in top condition. Step-by-step instructions for start-of-season setup and end-of-season cleaning and storage.
Cattle collar
Cleaning and maintaining cattle collars
Keep your cattle collars in top condition. Step-by-step instructions for start-of-season setup and end-of-season cleaning and storage.
Batteries and charging
A complete guide to charging and managing Nofence collar batteries. Learn about battery removal, charging times, solar charging, and proper collar setup.
Alerts, warnings, and status messages
An overview of the alerts and warnings you may receive from the Nofence system, covering animal health, collar performance, and connectivity.
Get further assistance
Call Support
Phone: +44 1952 924044 Opening hours: Monday-Friday 8am-4pm
Visit the user forum
Connect with other Nofence farmers and get community support
Create a support ticket
Submit a support request and our team will get back to you