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Help center
Get help with your account, app, and collars.
Account management
Common questions about the online store
Here you will find answers to common questions regarding purchases made through the Nofence webshop.
Deliveries
Shipping and delivery assistance
Collar
Getting collar updates
Follow these simple instructions to ensure that your collars have the latest firmware installed.
Replacing brackets
Step-by-step instructions for removing and installing replacement brackets on your Nofence collar.
Troubleshooting collars
Learn how to troubleshoot your collar, check for faults, and understand replacement alerts in the Nofence app.
Cleaning and maintaining sheep and goat collars
Learn how to properly maintain your sheep and goat collar. Follow step-by-step instructions for battery care, cleaning, and end-of-season storage.
Cattle collar
Cleaning and maintaining cattle collars
Keep your cattle collars in top condition. Step-by-step instructions for start-of-season setup and end-of-season cleaning and storage.
Batteries and charging
A complete guide to charging and managing Nofence collar batteries. Learn about battery removal, charging times, solar charging, and proper collar setup.
Get further assistance
Call Support
Phone: 833-863-9224 Opening hours: Monday-Friday 8am-4pm CST
Visit the user forum
Connect with other Nofence producers and get community support
Create a support ticket
Submit a support request and our team will get back to you